Shipping Policy
SHIPPING INFORMATION
1. WHEN WILL MY ORDERS BE PROCESSED?
For Cash on Delivery, the order will be processed as soon as the order has been placed.
For Credit and Debit cards, we will process your order once payment has been confirmed.
For GCASH, we will process your order once we receive the payment confirmation.
2. HOW DO YOU SHIP YOUR ORDERS?
The shipping courier will depend on where the order will be sent to.
Metro Manila deliveries – J&T, GogoExpress, Shopee Express, NinjaVan, Borzo, Lazada Express, Flash
, and private couriers
Provincial – NinjaVan, Shopee Express , J&T & Lazada Express
3. WHAT ARE YOUR SHIPPING RATES?
Shipping rates vary depending on the number of items as well as the shipping location. You can check the
shipping rates on the shopping bag summary.
Standard delivery time
Area Estimated Delivery Time
Metro Manila 3-5 business days
Provincial 5-7 business days
Provincial 10-15 business days
Estimate delivery times are to be used as a guide only and commence from the date of dispatch.
There might be a delay in receiving your orders during sale events, special holidays, and inclement
weather.
4. HOW DO I TRACK MY ORDER?
FOR METRO MANILA:
We will send you the tracking number as soon as it's available, you can track your delivery on this site:
https://www.jtexpress.ph/index/query/gzquery.html ,, https://spx.ph/ ,
https://www.ninjavan.co/en-ph/tracking, https://app.gogoxpress.com/track
For private couriers, we are unable to send you the tracking number at this time.
FOR PROVINCIAL:
Go to https://www.ninjavan.co/en-ph/tracking, https://parcelsapp.com/en/shops/lazada, https://spx.ph/ ,
https://www.jtexpress.ph/index/query/gzquery.html and put in the tracking number, click “Search”
—
Order Cancellation Policy
To cancel an order you have placed with, you must contact customer support by email at customerservice@samasiainc.com or by phone at 0963.107.6178 before it has been SHIPPED. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.
Order Change policy
To change an order you have placed with, you must contact customer support by email at customerservice@samasiainc.com or by phone at 0963.107.6178 before it has been PACKED. Every effort will be made to accommodate the changes to your order as long as it has not yet been packed. When contacting customer support to change an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.
—
Refunds, Returns, and, Exchange Policy (Official Website)
We do of course our very best to ensure that every item we dispatch is correct and of the highest quality. However, mistakes, unfortunately, do happen.
We exchange or refund where products that have been incorrectly delivered, are faulty or defective. We DO NOT refund if you changed your mind or chose the wrong product.
We refund if;
Any item you received is not in its original condition, is damaged, or missing parts for reasons due to our error.
Refund timing: After we received your concern, please give us 24 hours for verification. After the verification process, we will process the refund right away. Refunds will be processed to the mode of payment the customer wishes to receive the refund.
If there is an issue with the product itself due to defects in the product, the wrong item received, please contact customerservice@samasiainc.com right away (within 24 hours of receipt) so we may replace/refund it for you with the following attachments;
-A photo of the faulty and defective item and a video of the opening of the package
-Full name
-Order number