REFUND, RETURNS AND EXCHANGE POLICY AND PROCEDURE



REFUNDS, RETURNS AND EXCHANGE


We do of course our very best to ensure that every item we dispatch is correct and of the highest quality. However, mistakes unfortunately do happen.

We exchange or refund where products have been incorrectly delivered, are faulty and defective. We DO NOT refund if you changed your mind or chose the wrong product. 

We refund if;

  • Any item you received is not in its original condition, is damaged or missing parts for reasons due to our error.

If there is an issue with the product itself due to defects in the product, wrong item received, please contact customerservice@samasiainc.com right away (within 24 hours of receipt) so we may replace/refund it for you with the following attachments;

  • A photo of the faulty and defective item
  • Full name
  • Order number

Refund timing: After we received your concern, please give us 24 hours for verification. After the verification process, we will process the refund right away. Refunds will be processed to the mode of payment you used during purchase.

 

Order Cancellation Policy:


To cancel an order you have placed with, you must contact customer support by email customerservice@samasiainc.com or by phone 0909.144.1313 before it has been SHIPPED. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.

I received a broken item/product, what do I do?

- You can email us at customerservice@samasiainc.com with a photo of the item and your concern so we can assist you in replacing your items

I have missing items from my order, what do I do?

- You can email us at customerservice@samasiainc.com with a photo of your package when it arrived, let us know what your order number is and what item was missing

 

Replacement timing: After we received your concern about missing items/broken items, please give us 24 hours for verification. After the verification process, we will process the replacement right away. We will be sending a reference number and tracking number to track your replacement.

 

Can I still get a refund?

- We are sorry that we can’t offer you a refund once you have received your order although we can replace any incorrect or damaged item/s